Thank you for shopping at ecombeyd.com. We strive to provide you with the best possible shopping experience and customer satisfaction. Please review our Return Policy below for information on returns, exchanges, and refunds.
1. Eligibility for Returns and Exchanges:
- Items must be returned within 14 days of the original purchase date.
- Items must be unused, undamaged, and in their original packaging with all tags attached.
- Items that are non-returnable include: personalized or custom-made products, perishable goods, intimate or sanitary goods, and downloadable products.
2. Return Process: To initiate a return, please follow these steps:
a. Contact our Customer Support within 7 days of receiving your order to request a Return Authorization (RA) number.
b. Pack the item(s) securely in the original packaging and include a copy of the original invoice and the RA number.
c. Ship the package to the provided return address.
3. Shipping Costs:
- The customer is responsible for all shipping costs associated with returning the item(s), unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
- Shipping costs for the original purchase are non-refundable.
- Once we receive the returned item(s) and inspect their condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.
- If you wish to exchange an item for a different size, color, or a similar product, please follow the return process and specify your exchange preferences.
- Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund or offer an alternative.
6. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact our Customer Support within 7 days of receiving the order. We will arrange for a return, exchange, or refund, as appropriate, at no additional cost to you.
- If you wish to cancel your order, please contact us within 24 hours of placing the order. If the order has not yet been processed, we will issue a full refund.
8. Contact Information: If you have any questions or concerns regarding our Return Policy, please contact our Customer Support at firstname.lastname@example.org.
Please note that our Return Policy is subject to change without prior notice. It is advisable to review our policy before making a purchase.